1:08 PM
Amit Khajuria
Does Facebook, as a company, make your blood boil? What about MySpace? And should we even bother asking about Comcast, one of the largest cable companies in the world, and also No. 4 on the list of companies customers hate most, as indicated in the American Customer Satisfaction Index? Those three scored 64, 63, and 59, respectively, on a 0-100 scale intended to represent company-level satisfaction. Business Insider used the ratings to put together a list of the top 19 most hated companies in America, with Potomac Electric taking the No. 1 spot and Bank of America ranking No. 19. In addition to Facebook (No. 10) and MySpace (No. 9), several tech companies made the list, including Dish Network (No. 18), Cox Communications (No. 17), AT&T Mobility (No. 14), Charter Communications (No. 5), and Time Warner Cable (No. 3).
"These are not terribly competitive industries, as the switching barriers for most of them are quite high," ASCI's David VanAmburg told BusinessInsider. "In other industries, like the food or clothing sector, the competition is huge. They bend over backwards to make customers happy, because they have to."
On the flip side, a handful of tech companies scored high on the list, including Amazon (87/100), Apple (86/100), Netflix (86/100), Newegg (84/100), Overstock (83/100), and Ebay (81/100).
Which companies do you have the biggest beef with? And which are your favorites?
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1 comments:
These results are surprising considering that Pepco services only a fraction of the US population and yet they’re number one. I’m even more surprised as an employee and long time subscriber of DISH that DISH Network made this list at all. When rated against just the major telecom companies in the US the results were different at BestTvForMe.com.
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